“Refund and Exchange policy:Food and hygiene products cannot be exchanged or refunded for health and safety concerns.3 days for refund and 14 days for an exchange from the date of purchase.Customer must contact Pet Arabia and the product to be exchanged/refunded must be delivered back to Pet Arabia by the customer within the mentioned days. Product must be new with its original package and tags.Promotion terms and condition will be applied for the return or exchange of those items which were bought while it was in promotion.”